Customer Service
Make selection, delivery, installation and after-sales smoother
GENTAIN has established a service system around project communication, product selection, technical information, installation guidance, customization needs and after-sales response to provide customers with support throughout the entire project process.
Customer Support
Service system overview
GENTAIN customer service focuses on the entire project process. We first clarify requirements and responsibility boundaries, and then organize supply, technical support, data coordination and after-sales response, so that customers can find corresponding support at different stages.
Pre-sales communicationSupply and PerformanceCustom fitAfter-sales closed loop
Technical Support
Technical support
For technical issues in project design, procurement, construction, operation and maintenance, GENTAIN can provide system support from product selection to data delivery.
Project Process
Project service process
The process part only presents the sequence of project advancement from communication to return visits; specific matters involving selection, installation, training and troubleshooting are undertaken by the technical support module.
- 01Requirements Confirmation
- 02Plans and Checklists
- 03Production and Supply
- 04Arrival and acceptance
- 05On-site cooperation
- 06Return visit and maintenance
Service Commitment
Service commitment and after-sales response
GENTAIN insists on acceptance according to standards, performance according to contracts, and providing support according to project needs, and uses continuous services to ensure customer procurement, construction, operation and maintenance experience.
Quality Commitment
Acceptance is carried out in accordance with current effective standards, quality inspection certificates are provided when supplying, and the factory quality of raw materials, accessories and finished products is strictly controlled.
Response mechanism
Customer complaints will be responded to within 2 hours; if quality problems occur, we will arrive at the site to handle them within 24 hours. After-sales service phone number: 4001168399.
Long-term cooperation
Pay attention to customer feedback and long-term cooperative relationships, and incorporate project communication, on-site feedback and after-sales suggestions into continuous improvement.
